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frequently asked questions

Quality and Prices

Do you guarantee the quality of the drugs?

Of course, Canadian Pharmacy Mall purchases goods directly from leading companies specializing in the production and distribution of medicinal products. That is why we give our customers 100% quality guarantee for all the medications of our assortment list: medicines, medical devices, pet medications, herbal supplements, vitamins.

Why your prices differ from those of regular pharmacies?

In our online pharmacy, prices are more affordable, due to the lack of costs for renting commercial premises, reduced costs for personnel, robotized order collection, etc. Besides, we specialize in selling generic drugs that are much cheaper than brand-name products.

Why are generics cheaper than brand-name products?

Generic manufacturers do not invest huge money in production, as they produce drugs using a ready-made formula. In addition, we take a competitive factor into account. When the term of patent protection expires, a number of companies start producing generics, which also hampers the artificial increase in prices.

What is the difference between an original drug and a generic drug?

Generic is a drug that copies the chemical composition of the original, but at the same time has some differences: different packaging, color and form of tablets, an unusual name. However, the main difference and advantage of generics is their much lower price. At the same time, the quality of generics and branded drugs completely coincide, they have the same active substances, the same action and side effects.

Who produces the drugs presented in your online catalog?

Our products are manufactured by well-known Indian companies. Today, India is the world’s center for the production of generic drugs, and their quality is so high that some countries have developed public programs that allow the transition to generic medicines.

What is the difference between regular and soft pills?

The main difference in speed of action (soft tablets are faster than regular) and the way of application. Soft tablets dissolve under the tongue, which allows you to take alcohol or eat fatty foods before taking the drug. Regular use is not recommended.

I received pills, they look different from what I saw on Pharmacy Mall website. Why?

Generics can have a different appearance and name – it depends on the lot of the goods. However, the most important thing is that the composition fully corresponds to the original preparations.

Is there a difference in the effectiveness of generics and original drugs?

A generic drug and an original drug have a similar composition, which causes the same therapeutic properties. An exception is the fact that generic drugs contain a number of auxiliary substances (we are talking about different stabilizers, prolongators, fillers, and so on). These excipients are completely inert and have no effect on the treatment process. Another difference between a branded product and a generic product may be the technology of granulation, mixing and so on, which also does not affect the quality and effectiveness of the drug.

What if the pills do not help me?

Pharmacy Mall strictly monitors the quality of its products. Nevertheless, if the tablets still did not help you, we are ready to replace the drug with another one. In fact, drugs are rarely ineffective if taken in accordance with the instructions. Note: potency drugs are effective only on condition of sexual arousal.

Do you have any drugs to prolong sex?

Yes. This is Dapoxetine, an effective drug for prolonging sexual intercourse and solving the problem of premature ejaculation.

What do I need to know before taking ED pills?

Be sure to read the instructions for the preparation you are going to use. We also recommended consulting a doctor. All instructions can be found on Online Pharmacy Mall website. Men can achieve a stable erection ONLY if there is sexual arousal! Do not take more than one tablet a day!

Order and Payment

I want to place an order on your website. Do I need to register?

No, registration is not required.

How to place an order?

Read the detailed instructions in our How to Order section. The order is made only on the website of Pharmacy Mall. After registration, you will receive an email with the order confirmation.

What payment methods are available at Pharmacy Mall?

Since we treat customers with great respect and appreciate their comfort, there are several ways of paying for an order in our store: Visa, MasterCard, eChecks.


How do you deliver the drugs?

All orders are delivered by courier in 8-21 days (depending on the delivery method and your location). Express delivery is possible. Read more about our delivery and payment methods in a separate section.

How to solve the problem of long waiting for an order?

In case of any difficulties, please contact us. We will try to solve your problem as soon as possible.

Are there any inscriptions on the package with the drugs?

We understand that such a purchase is very delicate, therefore we strictly observe confidentiality. When placing an order with Pharmacy Mall, you can be sure that the package will not contain any information that will allow determining what kind of drug you purchased.

What should I do if I receive damaged drugs?

You need to contact us as soon as possible by e-mail We guarantee that all misunderstandings and problems will be solved in the shortest possible time.


What are the guarantees that your product is genuine and quality?

Pharmacy Mall is the largest supplier of medicines and health products and has been operating for about 20 years. Therefore, we offer only registered and certified products supplied directly from manufacturers. We carefully observe all conditions of storage and transportation and have our own monitoring system.

What is your privacy policy?

Pharmacy Mall guarantees your privacy and security. Our online ordering system uses the latest encryption technology to ensure that your personal data is 100% protected.

How can I contact Pharmacy Mall?

You can contact us through a special contact form on the website, phone +1 780-414-0990, fax +1 780-414-0985, e-mail

Do you guarantee a refund?

Yes, we give a money back guarantee, as we are sure that all our drugs are 100% quality. If you are not satisfied with the drugs, contact us and we will fully compensate your costs.